Returns & Refunds

Last updated October 15, 2026

At Creative Lotus Shop, each piece is handmade with care. Please review this policy before placing an order.

Ready-to-ship items

You may request a return for a ready-to-ship, non-personalized item within 14 calendar days of delivery. To be eligible, the item must be unused, unaltered, and in its original condition, with its original packaging and included items.

Please contact me through the Contact page on this website, or reply to your order confirmation, before mailing anything back. Include your order number and the item you’d like to return. I’ll send return instructions once your request is approved. Items mailed back without contacting me first may not be accepted.

For returns due to a change of mind, the customer is responsible for return shipping. Please package the item carefully; refunds can’t be issued for items damaged during return shipping because they weren’t packed securely.

Custom and personalized orders

Custom and personalized items, including custom urns, are final sale once work has begun. Deposits are non-refundable after work has started. If you need to cancel before work begins, please contact me as soon as possible; I’ll review the request based on work completed and materials purchased.

Damaged or incorrect orders

Please contact me as soon as possible if your order arrives damaged or incorrect, ideally within 48 hours of delivery. Include your order number and clear photos of the item and packaging. Please keep the packaging until we’ve discussed the next steps.

I’ll review the issue with you and arrange an appropriate solution, such as a replacement or refund. If a return is needed because an item arrived damaged or incorrect, I’ll cover the return shipping.

Refunds

Once an approved return arrives and is inspected, I’ll email you with the result. Approved refunds will be sent to the original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

There is no restocking fee. Shipping for approved change-of-mind returns is the customer’s responsibility.